Frequently Asked Questions & Policies
Everything you need to know about our services, from group outings to pet sitting and weddings.
Select a category below to find the information most relevant to you and your dog.
Group Outings FAQ’s
Everything you need to know about our group outings and how they work day to day.
Suitability & Group Dynamic
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We specialise in Oodle breeds (any pup that’s poodle cross), along with other friendly small breeds that suit our group environment.
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Yes, your dog needs to be friendly but doesn’t need to be overly social, but they do need to be comfortable around other dogs. We support shy dogs and help build confidence over time.
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Of course. We take the time to understand each dog’s temperament and behaviour to ensure they are a good fit for the group. They also need to be fully vaccinated and up to date. (proof may be required)
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Most clients book regular weekly spots to maintain routine and consistency for their dog. Fortnightly or ad hoc is an option but only if its works with our scheduling and availability. Pricing can be found on our Group Outings page
The Outing Experience
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Across a Monday - Friday roster it will be either SJ (owner) or Kelly (pack leader).
SJ usually runs Monday-Thursday, with Kelly running Fridays. There will be times that the pack leader may change from week to week, and all pups will be introduced to both of us to build and maintain those relationships.
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If you’re home, we’ll either message you on arrival, buzz your apartment, or meet you at the door. We keep things simple and consistent so your dog feels comfortable with the routine.
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No problem at all. We’ll organise a secure access option that suits your home, such as a lockbox, access code, or key arrangement if needed. Your home is always treated with care and respect, and securely locked upon departure.
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Each outing includes a minimum one hour at the park, plus travel time with their group, making the full experience up to around two hours.
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Outings may include a mix of free play, structured walks and enrichment activities, depending on the group and environment.
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We keep our groups intentionally balanced between 6-8 dogs to ensure every dog receives attention, space, and a positive experience.
Bookings & Routine
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Most clients book regular weekly spots to maintain routine and consistency for their dog. Fortnightly is an option but only if its works with our scheduling and availability.
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We operate Monday to Friday.
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We require at least 24 hours notice for cancellations. Cancellations within 12 hours incur a 50% fee, and same day cancellations are charged in full. This allows us to manage group numbers and offer spaces to other clients.
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Yes. We’re always happy to accommodate last minute requests where possible, depending on availability within the group.
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Payment is due on the day of the outing via bank transfer, if doing multiple walks per week one payment can be made by 5pm Friday. Most clients set up their own direct transfer weekly, so it's not forgotten.
Updates & Communication
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Yes. We regularly share photos and videos via Instagram & Facebook daily for each group outing, along with personal updates when your first first joins us for peace of mind.
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Yes. We send a message once your dog has been collected, along with an estimated time beforehand if you will be home.
Safety & Structure
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Safety is at the core of everything we do. We carefully select dogs that suit the group, monitor behaviour closely, and manage the environment from pick up through to home time.
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We assess the space before entering, including other dogs present, gate security and overall conditions, to ensure it is safe for our group.
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Yes. We prioritise secure, enclosed spaces to ensure a safe environment for all dogs. We carefully select parks which have both small and big dog sections, so we can be in a separate space when needed.
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In cases of heavy rain, storms, or extreme heat, outings may be adjusted, shortened, or cancelled with your dog’s safety in mind.
Transport & Pickups
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Dogs travel in a fully air conditioned, secure vehicle fitted with crates and safety restraints to ensure a safe and comfortable journey.
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We run two groups per day, with morning and late morning/lunch time pick ups. Exact timing will be confirmed based on your location and group.
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We operate across Brisbane’s Inner North and CBD. You can check your location on our outings page
Behaviour & Support
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We take a gentle, supportive approach and allow dogs to build confidence at their own pace within the group.
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If we feel group outings aren’t the right fit, we’ll let you know and guide you toward a more suitable option.
Weddings & Events FAQ’S
Everything you need to know about including your dog in your day, with thoughtful support from start to finish.
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We take care of everything related to your dog on the day, including transport, care and coordinating their involvement in the ceremony and photos. Each booking is tailored to your timeline and how you’d like your dog included.
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Absolutely. Whether it’s walking down the aisle, greeting guests, or being included in photos, we’ll guide you on what works best for your dog and your day.
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We manage your dog throughout the day, ensuring they are walked, toileted, settled and ready for their role, before transporting them home or to a pre arranged location once their part is complete.
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Yes. We can arrange pet sitting following your wedding, either in your home or ours, for small dogs and oodles.
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All bookings are tailored to your timeline and requirements. We’ll organise a call to understand your plans and provide a personalised quote, with payment due 30 days prior to your wedding.
A 50% surcharge is applied to all bookings that fall on a long weekend, across Easter and Xmas and all public holidays.
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As wedding dates are secured well in advance and limited, all bookings are non refundable within 30 days of the event.
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Yes. We always welcome last minute enquiries and will do our best to accommodate where availability allows.
Pet Sitting FAQ’s
A little more detail on how our pet sitting works, so you can feel confident and prepared ahead of your dog’s stay.
Suitability & Requirements
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Our pet sitting services are designed specifically for small dogs and Oodles of any size, along with other non shedding breeds that suit our environment and care style.
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Yes. We focus on small, friendly dogs who are well suited to a calm, structured environment. This allows us to maintain a safe and balanced dynamic across all care.
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Yes. Dogs must be toilet trained and comfortable in a home environment.
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In most cases, yes. This helps maintain a calm and consistent environment, particularly for stays that may involve outings or interaction with other dogs.
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Yes. We ask that all dogs arrive clean and freshly washed the day prior to the start of their stay, so we can maintain a comfortable and hygienic environment for everyone.
For stays of 7 nights or longer, a complimentary wash and blow dry is included prior to departure, so your dog returns home looking and feeling their best.
Pricing & Payments
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Pricing is guided by the level of care, time, and support your dog requires across each 24 hour period. Final pricing is confirmed following your enquiry and care assessment.
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Yes. For extended bookings, adjusted pricing may be offered depending on the length of stay and level of care required.
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Payment details will be provided once your booking is confirmed. We will outline everything clearly so the process is simple and seamless.
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Cancellations made more than 14 days prior to the booking incur no fee.
7–14 days notice incurs a 25% fee.
Less than 7 days notice incurs a 50% fee.
Cancellations within 48 hours of the booking are charged in full.
Home Care (If in home sitting)
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Absolutely. We treat every home with the same level of care and respect as we would our own. Your space will be kept clean, secure, and thoughtfully maintained throughout your dog’s stay.
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We’ll organise a secure and convenient access method that works best for you, whether that’s a key, lockbox, or another arrangement. We aim to make the process seamless while ensuring your home remains safe at all times.
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Yes. We’re happy to assist with small touches like bringing in mail, watering plants, or maintaining general tidiness, so you can return home to everything just as you left it.
During Your Dogs Stay
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Your dog will be cared for by a trusted Little Paws team member, most often SJ or Kelly.
As we continue to grow, we will carefully be introducing a small number of experienced carers who align with our standards and approach to care. Every dog is thoughtfully matched with the right carer based on their personality, routine, and individual needs.
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Yes. You’ll receive at least 3 updates per day, including a mix of photos and videos, so you can feel connected and reassured throughout your time away.
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This depends on the care arrangement. In some cases, your dog may have the company of a resident Little Paws dog, such as Charlie, who is calm, social, and well suited to supporting a balanced environment.
We are very intentional with any dog interactions and only introduce dogs who are well matched in temperament, ensuring a safe and comfortable experience for everyone.
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Yes. We ask that you provide your dog’s regular food to maintain consistency and avoid any digestive upset during their stay. We are happy to provide snacks from our single protein range called Little Paws Eats, at no additional cost (if this suits your dogs needs).
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We recommend bringing your dog’s food, collar, harness & lead, and any comfort items they are familiar with. We will guide you on this prior to your booking.
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Dogs are welcome to sleep where they are most comfortable. This may be on our bed or in their own bed, which we can provide if needed. We aim to mirror their usual routine as closely as possible.
Care & Routine
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Yes. We take the time to understand your dog’s routine and aim to maintain this as closely as possible throughout their stay.
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Yes. Existing clients will continue their regular outings, and eligible new clients can join as part of a tailored plan.
